Delivery and returns

OrthoGreen Mobility mainly operates through in-store sales and personalised advice. Customers are usually invited to visit the store in order to receive tailored support, present their medical prescription if needed, take the necessary measurements and make sure the equipment matches their situation.

A delivery service may be offered in specific situations, especially when a patient is hospitalised or when a customer is unable to come to the store. In these cases, OrthoGreen Mobility can organise home delivery to make access to the necessary equipment easier.

Returns are reviewed on a case-by-case basis. Standard products may only be returned if they are in perfect condition, unused, complete and in their original packaging.

Personalised, custom-made or specifically adapted products can generally not be returned, as they are prepared according to the individual needs of the patient. Products related to hygiene or health also cannot be returned if they have been opened, used or unsealed.

This policy helps ensure the safety, hygiene and quality of the equipment offered to customers.