Privacy Policy

OrthoGreen Mobility SRL
Last updated: 30 May 2026

This privacy policy explains how OrthoGreen Mobility SRL collects, uses, stores and protects the personal data of visitors and customers of its website.

Company name: OrthoGreen Mobility SRL
Address: Rue de la Célidée 27, 1080 Molenbeek-Saint-Jean, Belgium
Email: info@orthogreen-mobility.be
Phone: +32 2 355 56 08
Company / VAT number: BE 0767.605.837

 

OrthoGreen Mobility SRL is the data controller within the meaning of the General Data Protection Regulation, Regulation EU 2016/679, known as the “GDPR”.

1. Data collected

When visiting the website, certain technical data may be collected automatically, such as the date and time of access, the pages viewed, the browser used, the operating system and certain data necessary for the proper functioning of the website.

For more information about the use of cookies and technical data, visitors can consult our Cookie Policy. When a visitor uses a contact form, appointment request, quote request or availability request form, OrthoGreen Mobility may collect certain data, such as first name, last name, email address, phone number, message sent, type of product requested and documents voluntarily submitted by the customer.

When a visitor wishes to book an appointment, they may be redirected to the external platform Rosa, which is used to manage appointments in the medical sector. The information entered on this platform, such as name, contact details, reason for the appointment or any other necessary information, is processed via Rosa. OrthoGreen Mobility only uses the information necessary to organise and follow up the appointment. For more details, visitors are invited to consult Rosa’s privacy policy. In some cases, the documents submitted may contain health-related data, such as a medical prescription. This data is considered sensitive and is processed with particular care. Customers are asked to submit only the documents strictly necessary for the processing of their request.

2. Use of data

The data collected is used only to respond to customer requests, organise appointments, prepare quotes, follow up orders, process requests related to products or reimbursements, and ensure the proper functioning of the website. OrthoGreen Mobility does not sell personal data to third parties. Certain information may, however, be shared with partners only when necessary to process the request, for example with a specialised supplier, an appointment platform or a technical service provider.

3. Legal basis for processing

Personal data is processed on the basis of the customer’s request, consent where required, a legal obligation or OrthoGreen Mobility’s legitimate interest in ensuring the proper functioning of its services. Where processing is based on consent, the user may withdraw this consent at any time.

4. Data retention

OrthoGreen Mobility keeps personal data only for the period necessary for the purpose for which it was collected, unless a legal obligation requires a longer retention period. When the data is no longer necessary, it is deleted or anonymised.

5. Sensitive data

As OrthoGreen Mobility operates in the medical and orthopaedic sector, certain information submitted by customers may relate to their health. This sensitive data is used only within the framework of the service requested by the customer, for example for a quote request, a specific order, an adaptation of equipment or administrative follow-up. Access to this data is limited to authorised persons and it is processed confidentially.

6. User rights

In accordance with the GDPR, users have several rights regarding their personal data. They may request access to their data, obtain a copy of their data, request correction, deletion, restriction of processing or object to certain processing operations. Where processing is based on consent, the user may withdraw this consent at any time. To exercise these rights, the user may contact OrthoGreen Mobility at the following address: info@orthogreen-mobility.be

7. Data security

OrthoGreen Mobility implements reasonable measures to protect personal data against unauthorised access, loss, misuse or disclosure. Particular attention is paid to medical documents voluntarily submitted by customers.

8. Contact

For any question regarding this privacy policy or the processing of personal data, the customer may contact:

OrthoGreen Mobility SRL
Rue de la Célidée 27
1080 Molenbeek-Saint-Jean
Belgium

 

Email: info@orthogreen-mobility.be
Phone: +32 2 355 56 08

9. Complaint

If the customer believes that their personal data is not being processed correctly, they may file a complaint with the Data Protection Authority:

Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium

Website: www.autoriteprotectiondonnees.be
Email: contact@apd-gba.be
Phone: +32 (0)2 274 48 00

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